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PRIVACY POLICY

INTRODUCTION

Bano Pty Ltd ACN 643 260 431 (we, us or our) respects the privacy of all customers, third parties, suppliers and visitors (you, your or yours) and is committed to protecting your personal information.

The Privacy Act 1988 (Cth) (Privacy Act) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information submitted through our website and any mobile sites (Websites), applications, widgets and other mobile interactive features (Apps), our official social media pages that we control (Social Media Pages), and HTML-formatted email communications (together, the Sites).

This Privacy Policy describes how we collect, use, store and disclose personal information and demonstrates our commitment to protecting your privacy.

By accessing or using the Sites or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will only collect, use or disclose your personal information with your express or implied consent, or where otherwise authorised or required by law.

If you do not agree with this Privacy Policy, please do not use the Sites or provide personal information to us.

We comply with the Australian Privacy Principles set out in the Privacy Act.

DEFINITIONS

Personal information has the meaning given in the Privacy Act 1988 (Cth).

Financial information includes information relating to income, expenses, assets, liabilities, transaction history, account activity and payment details.

KINDS OF PERSONAL INFORMATION WE COLLECT

We collect personal information where reasonably necessary for our business activities, including to provide products and services, manage our relationship with you and comply with legal obligations.

The personal information we may collect and hold includes:

  • contact details such as name, address, telephone number and email address;
  • personal details such as date of birth and residency status;
  • employment and occupational information;
  • identification documents and photographs;
  • location data;
  • financial information such as income, expenses, savings, assets and transaction history;
  • information about your objectives for applying for products or services; and
  • records of communications and interactions with us.

In certain circumstances, we may collect personal information from third parties, such as nominated representatives (including legal or financial advisers), employers, regulators or publicly available sources.

ANTI-MONEY LAUNDERING AND IDENTITY VERIFICATION

We collect, use and disclose certain identity and transaction information to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related regulations.

This may include verifying your identity through government agencies, official document issuers, or approved electronic identity verification service providers. We cannot provide certain products or services unless required verification has been completed.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in a number of ways, including when you:

  • visit, register for or use the Sites;
  • communicate with us by phone, email or other means; or
  • interact with us through social media or third-party platforms.

Providing personal information is voluntary. However, if you do not provide information we reasonably require, we may not be able to verify your identity, assess applications, provide products or services, or meet legal or regulatory obligations.

USE OF PERSONAL INFORMATION

We collect and use personal information for lawful purposes, including to:

  • assess applications for products or services;
  • provide, administer and maintain our financial services;
  • comply with legal and regulatory obligations;
  • maintain customer records;
  • manage complaints and customer support;
  • improve our products, services, systems and security;
  • detect and prevent fraud or unlawful activity.

We may use personal information to send information about our products and services where permitted by law. You may opt out of marketing communications at any time. Opting out will not affect service-related or legal communications necessary for account administration or compliance.

COOKIES AND ONLINE ANALYTICS

We use cookies, device identifiers and similar technologies to operate, secure and improve the Sites, analyse usage and customise user experience.

These technologies may collect information such as IP address, device type, browser type, operating system and interaction data. You can manage cookies through your browser settings, noting that disabling cookies may affect certain Site functionality.

We may use third-party analytics providers who process information on our behalf in accordance with their own privacy policies.

DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy, or where required or authorised by law.

This may include disclosure to:

  • related entities;
  • identity verification providers;
  • financial institutions and payment partners;
  • service providers and contractors;
  • regulators and government agencies; and
  • professional advisers such as auditors, accountants and legal advisers.

OVERSEAS DISCLOSURES

We may disclose personal information to service providers or related entities located outside Australia, including where our technology, verification or customer support providers operate.

We take reasonable steps to ensure overseas recipients handle personal information consistently with this Privacy Policy and applicable Australian privacy laws, including through contractual safeguards where appropriate.

SECURITY OF PERSONAL INFORMATION

We implement reasonable organisational, technical and administrative measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of transmission or storage is completely secure. In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and regulators where required.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting requirements.

Retention periods vary depending on the type of information and the nature of our relationship with you. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

ACCESS, CORRECTION AND COMPLAINTS

You may request access to, or correction of, your personal information by contacting our Privacy Officer at privacy@banofinancial.com.

We will respond within a reasonable period, generally within 7 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The updated version will be published on our Website and will apply from the effective date stated. Where required by law, we will notify you of material changes.

Last updated: April 2026